We accept various different payment methods including but not limited to FPX bank transfer (Malaysia banks), Visa, Mastercard, PayPal, Wise, Grabpay, Touch and Go, Alipay and common E-Wallets. We partner with payment gateway providers who may offer different types of digital payment methods. You can choose the method at Checkout->Place Order

Yes, we use SSL encryption and comply with PCI-DSS standards to ensure secure transactions. We do not store your payment information. Payment goes through encrypted and secure browser by payment gateway provider.

We ensure your order is safely packed. We ship from Malaysia using various courier services like DHL, J&T Express, Ninjavan etc. For international shipping, we use DHL, Aramex, Teleport, UPS and others.

We endeavor to ship orders as quickly as possible. Generally, expect your order within:

1-3 business days within Peninsula Malaysia
2-5 business days within East Malaysia
3-6 business days within Singapore
5-10 business days rest of the world

Send us an email if your destination country is not covered.

Yes. We ship regularly to Singapore, Brunei, Thailand, Indonesia, Taiwan, Hong Kong, China, Middle East, North America, Australia, New Zealand etc. Just key in your full address and the shipping cost will be shown when you check out. If the country of destination is not available, kindly reach out to us at our Contact – QLARITY for shipping charges so that we can add your destination.

Absolutely! Your products are packed securely with enough protection and the shipping process does not affect the quality of the products. We have shipped thousands of parcels across the world with good customer satisfaction.

Upon successful order completion and payment, you will be notified via email with the order number. Once the product has been posted, we will notify you with the tracking number. You can therefore track at the respective courier service provider which will be shared via email.

At delivery address field, key in your desired shipping address. This field is different from billing address. If both are the same, simply untick “Ship to a different address” checkbox.

Yay! Thank you for choosing Qlarity as a gift. Yes, we could make arrangement for the bill/DO to not show the price. Do let us know in the NOTES section on the order checkout page. You can also notify us via email or Whatsapp or reach out to us over our social media pages.

We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date. All new and unopened normal priced products may be exchanged with an original receipt/invoice or mail order packing invoice. Shipping is at customer’s cost.

Your satisfaction is important to us. If you are not happy with your purchase, reach out to us at +60122290122 (Whatsapp) or hello@qlarity.my and we will either replace, swap or refund depending on the situation. Do inspect your product within 14 days to ensure we can rectify promptly.

Your satisfaction is important to us. If you are not happy with your purchase, reach out to us at +60122290122 (Whatsapp) or hello@qlarity.my and we will either replace, swap or refund depending on the situation. Do inspect your product within 14 days to ensure we can rectify promptly.

Your satisfaction is important to us. If you are not happy with your purchase, reach out to us at +60122290122 (Whatsapp) or hello@qlarity.my and we will either replace, swap or refund depending on the situation. Do inspect your product within 14 days to ensure we can rectify promptly.

You will receive a response from us indicating the shipping address that you need to return the items.
You will be responsible for paying for your own shipping costs for returning your item. Kindly ensure the products are in the original shipping package.